Questions
The things people ask us most, answered plainly. Don't see yours? There's a feedback box in every brand, and you can always send us a message.
Getting started
What's included in the free trial?
30 days with every module, Pro's features and Starter's room, no credit card.
When the trial ends, pick the plan that fits.
Do I need a credit card to start?
No. The trial runs for 30 days without one. You only enter payment details when you
decide to pick a plan.
How long does setup take?
Minutes. Reserve your brand's address, give it a name, and you're in. An onboarding
checklist on your home page walks you through the first steps.
Full answer in Help
Can I bring in assets I already have?
Yes. Upload your files and media and organize them into Drive, galleries, and guidelines
as you go. If you have a large library to move over, tell us and we'll help.
Full answer in Help
Plans & billing
How does the launch offer work?
Founding brands: subscribe for a year by October 31, 2026 and get four months free. Your plan renews at the regular annual price.
Can I switch plans later?
Upgrade instantly, pro-rated. Downgrades take effect at the end of the billing cycle.
Your data is never removed: if you drop below your member or storage limit, what's
there stays, you just can't add more until you're back within the limit.
Do I need an annual contract?
No. Monthly billing is always there. Annual just costs less. Either way, we'd rather
earn your stay than lock you in.
What happens when my free trial ends?
Your trial brand goes read-only. Everything stays visible and exportable, and you can
pick a plan anytime to continue right where you left off — your address
(yourbrand.branduals.com) stays reserved for you the whole time. Your data stays
exportable for 90 days, and we'll remind you before we remove anything.
What happens if I cancel a paid plan?
Your brand goes read-only at the end of the billing cycle, with everything intact.
Because you've been a paying customer, we hold your brand and its address for 12 months,
so you can export at your own pace or reactivate right where you left off, same address
and all. After that, we send reminders and then remove it.
Your data
Can I export my data?
Always. Full export or deletion, anytime, on every tier. No exit fees, no hostage data.
Who owns the content I put in?
You do. Your brand, your assets, your data. We store and organize it; we never claim it.
Where is my data stored?
On Microsoft Azure, with each brand fully isolated from every other. Your content and
members are never visible to another customer.
Trust & security
You're a new company. Is my brand safe with you?
A fair question to ask. The team behind Branduals has built and run software for brand
and design teams for more than fifteen years. Your data is isolated per brand,
encrypted, exportable at any time, and never deleted without your say-so. You're never
locked into a contract, so you stay because it works. You sign in once across every brand
you work on, with Google, Microsoft or LinkedIn if you like, and a second factor if you want one.
You mention bugs. How do you handle them?
We're a young platform, and we'd rather say so than pretend everything is perfect.
There's a feedback box in every brand that reaches the team, founders included. We fix
things quickly and stay open about what changed. Your data stays safe the whole time,
since nothing is ever overwritten or permanently deleted.
How do you keep my brand separate from others?
Every brand is fully isolated at the data layer. One customer's content, members, and
activity are never visible to another. This was built in from the start, not added later.
AI agents
What is an AI agent in Branduals?
A teammate that happens to be software. You install it, choose what it can do, and hand
it a key. From then on it works inside your brand like any member, and you can see
everything it does.
Full answer in Help
Is it safe to give an AI agent access?
An agent only ever gets the access you grant, and never more than the person it acts
for. Every action is on the record: who did it, on whose behalf, and when. You can
remove its access in seconds.
Full answer in Help
Can I turn an AI agent off?
Anytime. Remove its access and its key stops working within seconds across the whole
platform.
Full answer in Help
How we fit, and what's next
How is this different from a DAM?
A DAM stores files. Branduals runs your brand: guidelines, media, files, selection,
approval, campaigns, analytics, and the AI agents that work alongside your team. All in
one place, with the full history kept.
Do you replace Figma or my CMS?
No. We're the organized middle, where your brand lives between the tools that make the
work and the channels that ship it.
What's on the roadmap, and can I influence it?
Plenty, and yes. Everything works today, and several areas get major updates over the
coming months, with a real share of what we build next coming straight from
customer feedback.
Can I ask for a feature?
We'd genuinely love to hear it. Use the feedback box inside your brand, or
send us a message. Much of what we ship
next starts as a note from someone using Branduals.
Still wondering something?
Ask us anything. A real person on the team reads every message, and we answer as fast as we can.